Terms of service

Terms and Conditions

General Terms and Conditions PRNCPL webshop

1. Definitions

In Additional Agreement: an agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract and these goods, digital content, and/or services are supplied by the entrepreneur or by a third party based on an agreement between that third party and the entrepreneur; in these terms and conditions, the following terms shall be understood as:

Additional Agreement: an agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract and these goods, digital content, and/or services are supplied by the entrepreneur or by a third party based on an agreement between that third party and the entrepreneur;
Cooling-off period: the period within which the consumer can exercise his right of withdrawal;
Consumer: the natural person who does not act for purposes related to his trade, business, craft, or profession;
Day: calendar day;
Digital content: data produced and delivered in digital form;
Continuous performance contract: an agreement aimed at the regular delivery of goods, services, and/or digital content over a specified period;
Durable medium: any tool - including email - that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future access or use for a period tailored to the purpose for which the information is intended, and which allows the unaltered reproduction of the stored information;
Right of withdrawal: the consumer's ability to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who is a member of Thuiswinkel.org and offers products, (access to) digital content, and/or services remotely to consumers;
Distance contract: an agreement concluded between the entrepreneur and the consumer as part of an organized system for remote sales of products, digital content, and/or services, whereby up to and including the conclusion of the contract, only or also use is made of one or more techniques for remote communication;
Model withdrawal form: the European model withdrawal form included in Annex I to these terms and conditions; Annex I does not need to be made available if the consumer does not have a right of withdrawal with regard to his order;

Technique for remote communication: a means that can be used to conclude a contract without the consumer and entrepreneur having to be simultaneously present in the same space.

2. Identity of the Entrepreneur

Entrepreneur's Name: PRNCPL

Operating under the name/names: PRNCPL

Registered Address:

Antony Moddermanstraat 15

5652 GE Eindhoven

Contact Information:

Email Address: prncplbrotherhood@gmail.com

Chamber of Commerce (KvK) Number: tbd

VAT Number: tbd

3. Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, the entrepreneur shall indicate, before the distance contract is concluded, how the general terms and conditions can be inspected by the consumer and that they will be sent free of charge upon request of the consumer as soon as possible.
If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer by electronic means in such a way that it can be stored easily by the consumer on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be viewed electronically and that they will be sent to the consumer free of charge by electronic means or in another manner upon request.

In case there are also specific product or service conditions applicable in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis, and in case of conflicting conditions, the consumer can always rely on the applicable provision that is most favorable to him.

4. The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer includes a complete and accurate description of the products, digital content, and/or services offered. The description is detailed enough to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the offered products, services, and/or digital content. Obvious errors or mistakes in the offer do not bind the entrepreneur.

Each offer contains information in such a way that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

5. The Agreement

The agreement is concluded, subject to the provisions of clause 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions set forth there in.
If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall take appropriate security measures for this purpose.
Within the legal framework, the entrepreneur may - ascertain whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse or attach special conditions to the execution of an order or request, providing reasons for doing so.
Upon delivery of the product, service, or digital content to the consumer, the entrepreneur shall include the following information, either in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
- The visiting address of the entrepreneur's establishment where the consumer can address complaints;
- The conditions and method for exercising the right of withdrawal by the consumer, or a clear indication regarding the exclusion of the right of withdrawal;
- Information about warranties and existing after-sales service;
- The price including all taxes of the product, service, or digital content; where applicable, the delivery costs; and the method of payment, delivery, or performance of the distance contract;
- The requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite duration;
- If the consumer has a right of withdrawal, the model withdrawal form.

In the case of a continuing transaction, the provision in the preceding paragraph shall apply only to the first delivery.

6. Right of Withdrawal

The consumer has the right to dissolve an agreement regarding the purchase of a product within a reflection period of 14 days without stating any reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but cannot obligate them to provide their reason(s).
The reflection period mentioned in paragraph 1 commences on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product, or:
- If the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by them, received the last product. The entrepreneur may refuse an order of multiple products with different delivery times, provided that they have clearly informed the consumer of this prior to the ordering process.
- If the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by them, received the last shipment or part;
- For agreements involving the regular delivery of products over a specified period: the day on which the consumer, or a third party designated by them, received the first product.

7. Consumer Obligations During the Reflection Period

During the reflection period, the consumer shall handle the product and its packaging with care. They shall only unpack or use the product to the extent necessary to ascertain the nature, characteristics, and functioning of the product. The guiding principle here is that the consumer may handle and inspect the product only as they would be allowed to do in a store.
The consumer is only liable for any diminished value of the product resulting from handling the product beyond what is permitted in paragraph 1.

The consumer is not liable for any diminished value of the product if the entrepreneur has not provided them with all legally required information about the right of withdrawal before or at the time of concluding the agreement.

8. Exercise of the Right of Withdrawal by the Consumer and Its Costs

If the consumer wishes to exercise their right of withdrawal, they shall notify the entrepreneur of this within the cooling-off period by means of the model withdrawal form or in any other unequivocal manner.
The consumer shall return or hand over the product to the entrepreneur as soon as possible, but no later than 14 days after the day following the notification referred to in paragraph 1. This is not necessary if the entrepreneur has offered to collect the product themselves. The consumer has in any case observed the return period if they return the product before the cooling-off period has expired.
The consumer shall return the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
The consumer shall bear the direct costs of returning the product. If the entrepreneur has not notified the consumer that they must bear these costs, or if the entrepreneur indicates that they will bear the costs themselves, the consumer shall not bear the costs of return shipment.
The consumer shall not bear any costs for the full or partial delivery of non-material digital content if:
They have not expressly agreed to the commencement of the performance of the agreement before the end of the cooling-off period;
They have not acknowledged losing their right of withdrawal upon granting their consent; or
The entrepreneur has failed to confirm this statement from the consumer.

If the consumer exercises their right of withdrawal, all additional agreements shall be dissolved automatically.

9. Obligations of the Entrepreneur in Case of Withdrawal

If the entrepreneur enables the consumer to make the withdrawal notification electronically, the entrepreneur shall promptly send a confirmation of receipt upon receiving this notification.
The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, promptly and no later than 14 days following the day on which the consumer notifies them of the withdrawal. Unless the entrepreneur offers to collect the product themselves, they may wait to refund until they have received the product or until the consumer provides evidence of having returned the product, whichever occurs earlier.
The entrepreneur shall use the same means of payment for the refund as the consumer used, unless the consumer agrees to a different method. The refund shall be free of charge for the consumer.

If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the entrepreneur is not required to reimburse the additional costs for the more expensive method.

10. Exclusion of Right of Withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur clearly stated this in the offer, or at least in a timely manner before the conclusion of the contract:

Products or services whose price is tied to fluctuations in the financial market over which the entrepreneur has no control and which may occur within the withdrawal period.
Service contracts, after full performance of the service, but only if:

The performance has begun with the explicit prior consent of the consumer; and
The consumer has declared that they waive their right of withdrawal once the entrepreneur has fully executed the contract.

Products made to the consumer's specifications, which are not prefabricated and are manufactured based on an individual choice or decision of the consumer, or which are clearly intended for a specific person.
Sealed products that are not suitable for return due to health protection or hygiene reasons, and whose seal has been broken after delivery.
The supply of digital content other than on a tangible medium, but only if:

The execution has started with the express prior consent of the consumer; and
The consumer has declared that they waive their right of withdrawal in this regard.

11. The Price

During the validity period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates. In deviation from the previous clause, the entrepreneur may offer products or services whose prices are tied to fluctuations in the financial market and over which the entrepreneur has no control at variable prices. This dependence on fluctuations and the fact that any prices mentioned may be indicative will be stated in the offer. Price increases within 3 months after the conclusion of the contract are only allowed if they are the result of legal regulations or provisions. Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated this and:

They are the result of legal regulations or provisions; or
The consumer has the authority to terminate the contract with effect from the day on which the price increase takes effect. The prices mentioned in the offer of products or services include VAT.

12. Fulfillment of Agreement and Additional Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed upon, the entrepreneur also guarantees that the product is suitable for purposes other than normal use.
An additional warranty provided by the entrepreneur, its supplier, manufacturer, or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur based on the agreement if the entrepreneur has failed to fulfill its part of the agreement.

13. Delivery and Execution

The entrepreneur will exercise the upmost care when receiving and executing orders for products and when assessing requests for the provision of services.
The place of delivery is the address that the consumer has provided to the entrepreneur.
Subject to the provisions of Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders promptly and no later than 30 days, unless a different delivery period has been agreed upon. If delivery is delayed, or if an order cannot be executed or only partially executed, the consumer will be notified of this no later than 30 days after placing the order. In such a case, the consumer has the right to terminate the agreement at no cost and to claim any damages.
After termination in accordance with the preceding paragraph, the entrepreneur will promptly refund the amount paid by the consumer.

The risk of damage and/or loss of products lies with the entrepreneur until the moment of delivery to the consumer or to a designated representative previously made known to the entrepreneur, unless expressly agreed otherwise.

14. Payment

Unless otherwise agreed in the contract or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period, within 14 days after the conclusion of the contract. In the case of a service agreement, this period begins on the day after the consumer receives confirmation of the agreement.
In the sale of products to consumers, the consumer may never be obliged in general terms and conditions to make an advance payment of more than 50%. When an advance payment is agreed upon, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) until the agreed advance payment has been made.
The consumer has the obligation to report inaccuracies in provided or stated payment details to the entrepreneur without delay.

If the consumer fails to meet his payment obligation(s) on time, he is liable to pay statutory interest on the outstanding amount after the entrepreneur has reminded him of the late payment and has given the consumer a 14-day grace period to fulfill his payment obligations. If payment is still not made within this 14-day period, the entrepreneur is entitled to charge the consumer with extrajudicial collection costs incurred by him. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500; and 5% on the following €5,000, with a minimum of €40. The entrepreneur may deviate from these amounts and percentages in favor of the consumer.

15. Complaints Procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure. Complaints about the execution of the agreement must be submitted to the entrepreneur in writing, clearly described, and within a reasonable time after the consumer has discovered the defects. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with a message of receipt and an indication of when the consumer can expect a more detailed answer.

Additional or Deviating Provisions provisions from these general terms and conditions may not be to the detriment of the consumer and must be laid down in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

16. GENERAL AND ADDITIONAL INFORMATION

Handling of Complaints

Despite our efforts to serve you as best as possible, it may happen that you are not satisfied with a product, the delivery time, or something else. You can make your complaint known by sending us a message via Contact or our social media channels. Complaints will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, we will respond within the 14-day period with a message of receipt and an indication of when you can expect a more detailed response.

Maximum Quantity

You can only order items in normal household quantities or in the maximum quantity specified on the respective product details page.